Effective Date: October 1, 2021
Thank you for choosing KK Diamonds LLC as your trusted provider of natural diamonds and fine jewelry. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
- Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are only accepted if received within 15 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
- Acceptable Item Conditions
To be eligible for a return or exchange, the item must be free of wear, in its original condition, including all tags and packaging (if applicable). ITEMS DAMAGED DURING SHIPPING MUST BE COMMUNICATED IMMEDIATELY TO BE ELIGIBLE. Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
- Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer free shipping on returns, which means you won’t have to worry about additional shipping costs when returning items. Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability and price differences. Money Refund: We’ll return the cost of the item to the original payment method used for the purchase. Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund. Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned. Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned. Store Credit: You can choose to receive store credit, which can be used on any future purchases with us.
- Items Eligible for Refund/Return/Exchange
While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same: Custom orders created after customer approval and brokered fancy color diamonds.
- Non-Refundable Items
We also note any non-refundable items in their description to ensure transparency and clarity.
- Lifetime Trade In/Up
Some of our colorless diamonds are eligible for lifetime trade in/up. These diamonds will be clearly noted as such when an inquiry is sent. This policy allows you to retain the purchase price paid as store credit in the future. Example: If you spend $10,000 on a diamond and trade that diamond back to us for a different one, you receive a $10,000 purchase credit. Diamonds traded back are subject to full inspection and confirmation prior to receiving credit.
- Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights. If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at contact@kkdiamondsllc.com.
Your satisfaction is our priority, and we’re here to assist you. Thank you for choosing KK Diamonds LLC!
KK Diamonds LLC
Simsbury, CT 06070
www.kkdiamondsllc.com
[Last Updated: 9 December 2023]