Effective 17 September 2026
The window
Eligible pieces may be returned within 30 days of delivery. The window runs from the date the carrier records delivery, not from the date you paid — sourcing a stone can take weeks, and you should have the full period with the piece in your hands.
Before you send anything back
Contact me first. Every return needs written authorization before it ships. A package sent back unannounced travels at your risk and may be refused.
Return the piece insured, signature-required and trackable. Risk of loss on the return leg is yours until I record receipt.
Condition
To be eligible, a piece must be unworn and in original condition, with its packaging and its documentation, including the grading report.
Every returned stone is inspected before a refund issues, and verified against its grading report number and any laser inscription. That protects both of us.
What is not eligible
- Commissioned and custom work, once you have given written design approval — your formal written acceptance of a CAD render, by email, text or message. Up to that point a project can be cancelled and only the $500 opening payment is retained. After it, the piece is being made for you specifically and cannot be returned. The full commission terms are on the Terms of Sale page.
- Brokered fancy color diamonds — stones sourced to your brief from the trade or from private collections rather than held in inventory.
Both exclusions are stated on your invoice before you pay. If a piece is not returnable you will know before money changes hands, not after.
Refunds
An eligible piece returned in eligible condition is refunded to the original payment method, usually within five business days of inspection.
A 20% restocking fee applies to returned pieces. It covers labor already spent on the piece — setting, sizing, finishing and documentation — which cannot be recovered once the work is done. The fee is waived if the piece is defective, damaged in transit, or not what was agreed; in those cases you are refunded in full.
You can take a replacement or an exchange instead, subject to availability and any difference in price, or store credit if you would rather hold it.
Return shipping is mine if a piece is defective, damaged in transit, or not what was agreed. Otherwise return freight is yours.
Sizing
The first resize of a commissioned piece is included, whenever you need it.
Lifetime trade-up
Some colorless diamonds are eligible for lifetime trade-up. Eligible stones are identified as such when you enquire, before you buy.
The credit is the price paid for the stone rather than for the finished piece: a $10,000 diamond returns $10,000 of credit toward the next one, whatever the setting around it cost. The replacement stone must be worth more than the credit. The trade-up moves you into another diamond; it is not a route to a refund, and no cash goes back.
The stone must come back in original condition with its grading report, and is inspected and verified before credit issues. Chips, abrasions, or a stone that no longer matches its report end eligibility.
The trade-up belongs to the original purchaser and is not transferable.
If something goes wrong
Contact me before you contact your bank. Most disputes are a misunderstanding I can settle in one phone call, and a chargeback filed first takes months to unwind for both of us.
Kevin Kutz, Founder and Private Jeweler
contact@kkdiamondsllc.com · (860) 996-4045
Governing law
This policy, and any sale made under it, are governed by the laws of the State of Connecticut, and any dispute arising under it is subject to the jurisdiction of the courts of that state.
KK Diamonds LLC · Simsbury, CT 06070